HELLO? HELLO? HOW TO ANSWER CLIENT’S CONCERNS AND ODD QUESTIONS II: Ailments & Emergencies

You answer the phone the client on the other end is panicked.  Their pet has something terribly wrong.  What do you say to calm them? What do you ask to get all the information you need? When do you tell them to come immediately?  When do they need to schedule an appointment?  Join this interactive session that will take attendees through answering questions about and triaging illnesses, ailments, and emergencies.  Attendees are encouraged to bring questions that need answers and will be encouraged to share alternative responses to the questions discussed.

HELLO? HELLO? HOW TO ANSWER CLIENT’S CONCERNS AND ODD QUESTIONS I: General

On any given day in a clinic, the phone may ring off the hook and not all of these calls are to set appointments or check on Fido or Fluffy.  Often times, clients are calling with questions that staff should be able to answer.  Join this interactive session that will take attendees through a gamut of how to answer questions on parasites, nutrition, behavior, hygiene, and more, and when the question should be referred to the technician or veterinarian.  Attendees are encouraged to bring questions that need answers and will be encouraged to share alternative responses to the questions discussed.

Who We Are:

Our mission is to provide support to
veterinary practices through:
Staff Education, Customer Service,
Organization, Hospital Management, & Marketing.
We offer a wide range on consulting
services, such as on-site visits and
seminars to challenge and inspire your team.