HELLO? HELLO? HOW TO ANSWER CLIENT’S CONCERNS AND ODD QUESTIONS I: General

On any given day in a clinic, the phone may ring off the hook and not all of these calls are to set appointments or check on Fido or Fluffy.  Often times, clients are calling with questions that staff should be able to answer.  Join this interactive session that will take attendees through a gamut of how to answer questions on parasites, nutrition, behavior, hygiene, and more, and when the question should be referred to the technician or veterinarian.  Attendees are encouraged to bring questions that need answers and will be encouraged to share alternative responses to the questions discussed.