HELLO? HELLO? HOW TO ANSWER CLIENT’S CONCERNS AND ODD QUESTIONS II: Ailments & Emergencies

You answer the phone the client on the other end is panicked.  Their pet has something terribly wrong.  What do you say to calm them? What do you ask to get all the information you need? When do you tell them to come immediately?  When do they need to schedule an appointment?  Join this interactive session that will take attendees through answering questions about and triaging illnesses, ailments, and emergencies.  Attendees are encouraged to bring questions that need answers and will be encouraged to share alternative responses to the questions discussed.